Data collected from patients can help hospitals improve services. In order to do this in real time, ‘How Was Your Visit?’ was developed. It is a short patient experience survey, designed to be carried out on tablets inside hospitals. The app was developed with Imperial College London, and the pilot took place at the National Center for Cancer Care and Research (NCCCR), the only cancer hospital in the State of Qatar. It is currently in use in ambulatory areas within the NCCCR and will be rolled out to inpatient areas in the near future.
The app is very easy to use and implement and has the potential to be developed in any language. ‘How Was Your Visit?’ has already resulted in a number of interventions, for example, female only waiting areas, increased assistance at the reception for patients and improved environments in day care.