This post is also available in: العربية (Arabic)
The World Innovation Summit for Health (WISH) has partnered with Qatar’s Ministry of Public Health (MOPH) to design and conduct a study exploring people’s attitudes and satisfaction with the telehealth services provided to public in Qatar during the COVID-19 pandemic.
Telehealth refers to the provision of healthcare services remotely by means of telecommunications technology. The questionnaire was specifically designed to know what telehealth services people used, understand how they rated the services received, what difficulties they faced, and whether they thought telehealth is a sustainable way of continuing delivery of care. The public is also requested to suggest ways of enhancing and improving the service.
“Telehealth is now more important than ever before. During the global pandemic, health systems around the world utilized virtual care in order to expand access to essential health services in a time of crisis. The future development of telehealth technologies and services are largely dependent on an improved user experience that drives an increase in patient utilization. Therefore, data and feedback on user experience is crucial to ensure that these services continue to advance moving forward.”, said Maha El Akoum, Head of Content and a Research Fellow at WISH
The 3-minute survey is open until November 1 and can be accessed via https://bit.ly/2XZDlLL
Following the outbreak of the COVID-19 in March 2020, the Urgent Consultation Service at Hamad Medical Corporation(HMC) and Primary Health Care Corporation (PHCC) started offering consultations to patients with urgent, but non-life-threatening conditions via video or audio calls to minimize the in person contact between patients and healthcare staff.
As part of its to desire to promote and share best practice in health innovation, WISH continues to explore the various ways that health systems around the world have adapted to the challenges presented by COVID-19.